Summary

Current Computer Science student pursuing a career as a Software Engineer. Accomplished Senior Software Support Engineer with a proven track record at Entrata, enhancing software reliability and client satisfaction through expert technical support and strategic upselling. Skilled in Quality Assurance, Java, and effective communication, excels in identifying and mitigating risks, contributing to high-quality software delivery and robust client relationships.

Skills

• Quality Assurance
• Technical Support
• Java
• JavaScript
• Python
• SQL
• NextJS
• Web Development
• React
• Bootstrap
• GitHub
• Git
• HTML
• CSS
• Visual Studio Code
• Jira
• Zendesk
• Amazon Connect
• Incident Management

Experience

• Senior Software Support Engineer
  Entrata | 05/2024 to Current
  • Maximized software reliability by proactively monitoring system performance and addressing potential risks or vulnerabilities.
  • Delivered high-quality remote support services to clients across multiple time zones, maintaining strong relationships through effective communication.
  • Contributed to the growth of the organization by identifying potential upselling opportunities during client interactions, communicating these leads to sales teams for further exploration.
  • Managed escalated cases with professionalism, prioritizing issue resolution while maintaining excellent customer service standards.
• Quality Assurance Analyst
  Teleperformance | 11/2016 to 04/2020
  • Thoroughly tested software applications with comprehensive plans and conducted tests to identify defects.
  • Enacted and enforced stringent quality control and complied with industry best practices and regulations.
  • Documented and reported defects, collaborating with developers for resolution. Maintained project records for future contributions.
  • Regularly tested to ensure software updates did not disrupt existing functionality.
  • Identified process enhancements and implemented best practices.
  • Collaborated with developers, product managers, and stakeholders to improve quality and evaluated product quality risks and formulated mitigation strategies for high-quality software delivery.

Education

• Arizona State University, Tempe, AZ
  Bachelor of Science, Computer Science, Expected in 01/2026 | 4.0 GPA | Accelerated Courses